Payment Policy

1. Accepted Payment Methods

We offer multiple secure payment options for your convenience:

Online Payments: Credit cards, debit cards, net banking.
UPI: Payments through UPI-enabled apps such as Google Pay, PhonePe, and Paytm.
Cash on Delivery (COD): Pay with cash when your order is delivered.

2. Payment Confirmation

For online payments and UPI, customers will receive an order confirmation once the payment is successfully processed.
In case of failed transactions, the order will not be processed, and customers may retry or use an alternate payment method.

3. Payment Security

All online transactions are encrypted and processed through secure payment gateways to protect customer information.
Smart Egg Roll does not store any sensitive payment information, such as card details or UPI PINs.

4. Cash on Delivery (COD)

Customers opting for COD are requested to prepare the exact amount for a smoother delivery experience.
In case COD payment is not available for specific orders or areas, customers will be informed at the time of order placement.

5. Refund Policy

We maintain a no refund policy.
In case of order-related issues (e.g., incorrect or damaged items), please contact us at smarteggroll@gmail.com or 9873432642. We will offer a discount on your next order as compensation.

6. Failed Transactions

If your payment fails but the amount is deducted from your account, it will typically be reversed by your bank within 5–7 business days. For further assistance, contact your bank or payment provider.

7. Disputes

For any payment-related disputes, please contact us at smarteggroll@gmail.com with your order details and payment receipt. We will work to resolve the issue promptly.

8. Modifications

Smart Egg Roll reserves the right to modify or update this Payment Policy at any time. Changes will be reflected on our website and take immediate effect.