Terms and Conditions

1. Acceptance of Terms

By accessing or using the Smart Egg Roll website, you agree to comply with these Terms and Conditions. If you do not agree, please refrain from using our services.

2. Service Availability

We provide delivery services exclusively within the Delhi NCR region.
Service is available during our operating hours: 4:30 PM to 10:00 PM, Monday to Sunday.

3. Order Placement

Orders must be placed through our website/app.
Orders must meet specific timing requirements to qualify for same-day delivery.
Once an order is placed, it cannot be canceled.

4. Pricing and Payment

All prices listed include applicable taxes.
We accept the following payment methods: all online payments, UPI, and Cash on Delivery (COD).

5. Delivery Policy

We aim to deliver all orders within 15–30 minutes of placement. Delivery times may vary due to traffic or weather conditions.
Customers can contact us at smarteggroll@gmail.com or 9873432642 for any delivery issues.

6. Refund Policy

No refunds are provided for any orders.
If there is an issue with your order (e.g., incorrect items or damaged food), please contact us to address the concern.

7. Issue Resolution

For concerns or issues, customers must reach out via:
- Email: smarteggroll@gmail.com
- Phone: 9873432642

8. Customer Responsibilities

Customers must ensure that accurate details, including delivery address and contact information, are provided at the time of order placement.
If delivery cannot be completed due to incorrect information or unavailability, we are not responsible for redelivery or compensation.

9. Intellectual Property

All content on our website, including text, graphics, and images, is the intellectual property of Smart Egg Roll and cannot be reproduced without permission.

10. Liability

We are not liable for any delays or failures in delivery caused by factors beyond our control, such as traffic, natural disasters, or other unforeseen circumstances.

11. Privacy Policy

We collect and securely store customer data, including name, address, and contact details, to ensure safe and efficient delivery.
Customer data will not be shared with third parties without consent.

12. Governing Law

These Terms and Conditions are governed by the laws of India, and any disputes will be subject to the jurisdiction of the courts in Delhi NCR.

13. Contact Information

For questions or concerns, please contact us:

Email: smarteggroll@gmail.com
Phone: 9873432642