Smart Egg Roll

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Privacy Policy

Privacy Policy

 

1. Introduction

At Smart Egg Roll, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, services, or interact with us.

2. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name
  • Phone number
  • Email address
  • Delivery address

Payment Information:

  • UPI details or payment confirmation (processed through secure gateways).
  • We do not store sensitive payment data, such as card details or UPI PINs.

Order Details:

  • Order history, preferences, and feedback.

Usage Data:

  • Information about your interactions with our website, such as browsing activity and order placements.

3. How We Use Your Information

We use your data for the following purposes:

  1. Order Processing: To confirm, prepare, and deliver your orders.
  2. Customer Support: To handle complaints, inquiries, and resolve issues efficiently.
  3. Personalization: To improve your experience by customizing offers and recommendations.
  4. Marketing: To send promotional emails, discounts, or special offers (only if you opt-in).
  5. Legal Obligations: To comply with applicable laws and regulations.

4. Data Security

  • Your personal information is stored securely, and we use encryption and firewalls to protect it.
  • Payment data is handled by secure third-party payment processors.
  • We do not sell, trade, or share your information with third parties without your explicit consent, except as required by law.

5. Sharing of Information

Your data may be shared with:

  • Delivery Partners: To ensure accurate and timely delivery of your orders.
  • Payment Processors: To facilitate secure online payments.
  • Legal Authorities: If required for compliance with legal obligations.

6. Retention of Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Your Rights

As a customer, you have the following rights:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Update or correct inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data (subject to legal or operational limitations).

8. Cookies

Our website may use cookies to enhance user experience, track browsing behavior, and facilitate order processing. You can disable cookies in your browser settings, but this may affect website functionality.

9. Changes to This Policy

Smart Egg Roll reserves the right to update or modify this Privacy Policy at any time. Changes will be posted on our website and will take immediate effect.

10. Contact Us

For questions, concerns, or requests regarding your personal information, please contact us:

  • Email: smarteggroll@gmail.com
  • Phone: 9873432642
  • Address: Shop No. 64 & 65, Arora Dental Clinic, Sector 29, HUDA Market, Faridabad 121008.

Thank you for trusting Smart Egg Roll. Your privacy is our priority.