Smart Egg Roll

Healthy Egg Healthy Life

Provide Current Location
Sign in to see your saved address

Return & Refund Policy

Return and Refund Policy

 

1. Introduction

Welcome to Smart Egg Roll! We are committed to providing you with delicious food and excellent service. Please review our Return and Refund Policy carefully to understand how we handle returns and refunds.

2. No Refunds Policy

At Smart Egg Roll, we maintain a strict no refund policy for all orders. Once an order is placed and payment is processed, refunds are not provided under any circumstances.

3. Exceptions to No Refunds

While we do not offer refunds, we strive to ensure your satisfaction. In cases where there are issues with your order, such as:

  • Incorrect Items: If you receive an item that you did not order.
  • Damaged or Poor Quality Food: If the food arrives damaged or does not meet our quality standards.

We will address these concerns promptly to ensure a positive experience.

4. How to Report an Issue

If you encounter any problems with your order, please follow these steps:

Contact Us Immediately: Reach out to us within 30 minutes of receiving your order.

  • Email: smarteggroll@gmail.com
  • Phone: 9873432642

Provide Order Details: Include your order number, a description of the issue, and any relevant photos if applicable.

Allow Us to Resolve: Our customer support team will review your complaint and take appropriate action to resolve the issue.

5. Compensation for Issues

While we do not offer refunds, we value your business and aim to make things right by offering:

  • Discount on Your Next Order: As a gesture of goodwill, we will provide a discount code for your next purchase with us.

Please Note: This discount is the sole compensation provided for any issues with your order and cannot be combined with other offers or discounts.

6. Return Process

Since we are a food delivery service, physical returns are not applicable. Instead, resolution is handled through the compensation method mentioned above.

7. Customer Responsibilities

To ensure a smooth resolution process:

  • Prompt Reporting: Report any issues within the specified time frame (30 minutes after delivery).
  • Accurate Information: Provide clear and accurate details about the issue to help us address it effectively.

8. Changes to This Policy

Smart Egg Roll reserves the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on our website and will take immediate effect upon posting.

9. Contact Information

For any questions or concerns regarding this policy, please contact us:

  • Email: smarteggroll@gmail.com
  • Phone: 9873432642
  • Address: Shop No. 64 & 65, Arora Dental Clinic, Sector 29, HUDA Market, Faridabad 121008.

Thank you for choosing Smart Egg Roll! We appreciate your business and are dedicated to ensuring your satisfaction.